Policies & Expectations
All MariLuca experiences are intentionally limited and require advance planning.
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Booking & Deposits
Advance Booking: All MariLuca experiences require a minimum of three (3) weeks’ notice and subject to availability.
Deposit: A 50% non-refundable deposit is required to secure your event date.
Confirmation: Your date is reserved upon receipt of both deposit and signed service agreement .
Date Transfer: Deposits may be transferred once to a new event date, pending availability.
Service Boundaries
Service Boundaries
MariLuca’s focus is creating calm, seamless hospitality throughout your gathering — guiding guest flow, supporting table service, maintaining a polished environment, and ensuring your setting feels intentionally cared for during the event.
To maintain clarity of service, the following are coordinated separately:
• Culinary preparation, catering, or food execution
• Bartending (unless added as a dedicated enhancement)
• Alcohol sourcing
• Decorative installation or event styling
• Heavy cleaning, scrubbing, or dishwashing of cookware
• Managing interpersonal guest disputes
Our expertise centers on hospitality and flow management.
Town of Llastres, Asturias, Spain
Event Day Standards
Food: All food must be prepared by the host or caterer prior to arrival. MariLuca does not provide culinary or food preparation services.
Beverages: Hosts provide all alcoholic and non-alcoholic beverages. We may pour host-provided beer and wine as part of hospitality support.
Staffing: Additional Service Attendants and/or bartenders may be recommended based on guest count, layout, or service expectations.
Traditional apple cider
Respect & Safety
Respect & Safety
A respectful and safe working environment is essential. Conduct expectations are outlined within the Service Agreement and accompanying documentation.
Holiday & Peak Timeframes
Holiday & Peak Timeframes
The MariLuca Experience experiences higher demand during major holiday periods. Premium rates may apply.
Clients are encouraged to inquire early for events scheduled during:
• Thanksgiving week
• Christmas–New Year holiday period
• Easter and spring holiday weeks
• Mother’s Day weekend
• Major long weekends or three-day holiday periods
Availability during these timeframes may be limited due to seasonal demand.
Sidreria
If you have any questions regarding these policies, please reach out before booking.
FAQ
Do you wash dishes?
We provide light clearing throughout the event, including rinsing and loading event-related dishes into the dishwasher. We do not run the dishwasher or perform heavy scrubbing or deep-cleaning. Essential serving pieces may remain in rotation as needed during the gathering.
Do you decorate?
We’re happy to assist with light staging of décor you’ve already selected. Installation and event design are handled separately.
Do you cook?
All food must be prepared by the host or caterer prior to arrival. MariLuca does not provide culinary services.
How far in advance should I book?
A minimum of three (3) weeks’ notice is required. Availability is intentionally limited; early inquiries are encouraged.
Do you serve alcohol?
We may pour host-provided beer and wine as part of hospitality support. All alcoholic and non-alcoholic beverages must be supplied by the host.
Do you provide bartenders?
Yes. Professional bartenders are available as a dedicated add-on. Recommendations and pricing are based on guest count and event layout.
What types of events do you support?
We support private gatherings, intimate celebrations, micro-weddings, milestone dinners, and curated social events across South Florida. If your gathering prioritizes atmosphere, flow, and thoughtful hosting, MariLuca may be the right fit.
Where do you provide service?
We provide hospitality support in private homes, boutique venues, waterfront properties, studios, and select event spaces across South Florida.
Do you stay until the last guest leaves?
Service is structured around your selected experience window (2 or 4 hours). If your gathering concludes within that timeframe, we remain through closing and reset. Extended coverage must be coordinated in advance.
What happens if my guest count changes?
Minor adjustments are expected. If your guest count increases beyond the tier reserved, staffing and pricing may be adjusted accordingly.
Is gratuity included?
All experiences include a 20% service charge. Tip jars may be permitted at the client’s discretion. Additional gratuity is neither required nor expected.
What is your cancellation policy?
Deposits are non-refundable. Date transfers may be requested once, subject to availability. Full policy details are outlined in the Service Agreement.
Can my experience window be extended?
Extensions may be accommodated based on team availability and must be confirmed in advance or approved on-site at the applicable rate.
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