Policies & Expectations
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Booking & Deposits
Deposit: A 50% non-refundable deposit is required to secure your event date.
Confirmation: Your date is held only upon the receipt of both the deposit and a signed service agreement.
Date Transfer: The deposit may be transferred one time to a new event date, subject to The MariLuca Experience's availability.
Service Boundaries
Service Boundaries
Our role centers on creating calm, seamless hospitality throughout your gathering — guiding guest flow, supporting table service, maintaining a tidy environment, and helping your home feel intentionally cared for during the event.
To keep the experience focused and elevated, the following items fall outside my service scope:
• Culinary tasks such as cooking, catering, or food preparation
• Bartending (unless a dedicated bartender is present, then I will assist them)
• Supplying alcohol
• Decorative design or installation
• Heavy cleaning, scrubbing, or washing pots/pans
• Managing interpersonal guest conflicts
Our expertise is hospitality and flow — not culinary, bartending, or deep-cleaning services.
Town of Llastres, Asturias, Spain
Event Day Standards
Food: All food must be pre-prepared by the host or caterer before our arrival.
Beverages: Hosts are responsible for providing all alcoholic and non-alcoholic beverages. We can pour host-provided beer and wine.
Staffing: Additional staff is highly recommended for events with 30 or more guests or those involving a complex setup.
Traditional apple cider
Respect & Safety
Respect & Safety
A respectful and safe working environment is mandatory. The MariLuca Experience maintains a two-strike policy regarding inappropriate behavior, harassment, or unsafe conditions.
Any violation may result in immediate service termination without refund.
Holiday & Peak Timeframes
Holiday & Peak Timeframes
The MariLuca Experience observes higher demand and limited availability during major holiday periods. Premium rates may apply.
Clients are encouraged to inquire early for events scheduled during:
• Thanksgiving week
• The Christmas–New Year holiday period
• Easter and spring holiday weeks
• Mother’s Day weekend
• Major long-weekend or three-day holiday periods
Availability during these timeframes may be reduced due to seasonal scheduling and family commitments.
Sidreria
If you have any questions regarding these policies, please reach out before booking.
FAQ
Do you wash dishes? Light rotation only — no scrubbing or deep cleaning.
Do you decorate? We can assist with light staging of decor you already have, but we do not handle installation or design.
Do you cook? No. All food must be pre-prepared by the host or caterer.
How far in advance should I book? 2–6 weeks is ideal prior to your event is ideal.
Do you serve alcohol? We can pour beer and wine. All alcohol must be provided by the host.
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